Customers Live faced instability in the 3G and 4G during the morning of this Friday (13): some people were unable to browse through the mobile internet; others said that the connection was very slow, without uploading images or videos. The operator says that the service is already regularized.
According to the DownDetector, these are the cities that most reported problems: São Paulo, Rio de Janeiro, Curitiba, Belo Horizonte, Brasília, Porto Alegre, Salvador, Manaus, Campinas and Recife.
The volume of complaints at DownDetector started to increase since 7 am. Some customers report that when trying to browse 4G, they were redirected to a page that allows them to purchase additional data packages.
“4G doesn’t work and the worst thing is that you send it to a Vivo page to buy an additional internet package”, says a client. “A message appears that the data deductible has been consumed, and that there are still about 40 GB (Family Plan)”, informs another.
“No data on 4G and I have 80 GB of balance … when trying to browse I am informed by an internal Vivo website that I have no available balance and trying to redirect to buy credits”, says another customer.
Vivo’s service explained to one of the users that the system “understands that all postpaid lines have already consumed their data packages, even if there is a package available”. Therefore, the operator would not be allowing navigation to several customers.
The DownDetector map shows that it is a national problem, affecting especially the South, Southeast and the city of Brasília.
O Tecnoblog got in touch with Vivo; in the official positioning, the operator says that the service is normalized:
Vivo informs that some customers may have encountered difficulties when using mobile data service. The service has already been regularized. The company advises the population to contact * 8486 when it identifies problems in the operator’s mobile network.
Updated at 12:12 pm