This Tuesday (12) marked the long-awaited debut of the Disney + in the United States, but not everything is just joy: several users are reporting on social networks problems to access the streaming platform on this first day of operation.
Faced with the great volume of complaints, Disney resorted to social networks to comment on it. On twitter, the company said that the number of accesses to the service exceeded expectations and, because of that, the Disney + platform was overloaded.
Many users report problems logging into the service. In some cases, accounts appear as blocked. There are also reports of users who were able to access the platform, but face slow loading of the content list or simply cannot watch the chosen productions.
It is normal for online services to experience instability in their first hours of operation. However, Disney hinted that Disney + would be fully ready to operate on its debut.
The frustration of users comes precisely from that: many complain that the company had time to prepare for a high volume of accesses or that, due to the expectations generated, it should have predicted that the first day of operation would have a lot of demand.
Disney is estimated to have spent about $ 3 billion to prepare the platform. The money was mainly used for BAMTech technology, which is the basis for Disney +.
Originally, BAMTech’s technology was developed to allow online broadcasts of Major League Baseball and later served as the basis for other platforms, such as ESPN and, for some time, HBO.
In 2016, Disney acquired a minority stake in BAMTech and, in August 2017, became the holder of 75% of the company. In October 2018, BAMTech came to be called Disney Streaming Services. It is this division that accounts for the streaming of Disney +.
To date, no Disney Streaming Services representative has provided details on the causes of access problems. Disney just said it is working on a solution.
For the premiere, Disney + made available a selection of major titles, including 16 Marvel films (like the three Iron Man, Ant Man, Captain Marvel and Avengers: Endgame), episodes I to VII of Star Wars (in 4K), in addition to original productions, such as the first chapter of The Mandalorian.
The service costs $ 6.99 a month or $ 69.90 a year in the United States. In Brazil, Disney + is expected to be officially launched in November 2020.
With information: Ars Technica.