Uber’s new safety features for passengers and drivers have been in the news for a few weeks. Now, they have been confirmed by the company, which released other news, such as sending passwords by ultrasound to allow the start of trips.
At an event held on Wednesday (6) in São Paulo, Uber announced that users will be able to choose to receive a four-digit password before each trip. The code must be told to the driver for the journey to begin.
The idea of the feature, which is already being tested in Brazil, is to prevent the race from starting without the passenger. Thinking of facilitating this process, the company also works with technologies that use ultrasound to automatically send the password to the driver.
Uber also announced a feature for passengers and drivers to start recording before or during the trip. The audio file will be encrypted, will remain stored on the device and can be shared with the company if either party wishes.
The option will be available on the application’s Security Center and has been tested at least since October. According to Uber, the recording could be used in investigations or shared with authorities if necessary.
Another security feature offers application integration with authorities. The Call Police button will soon be integrated with policemen from some cities in Mexico. According to the company, this solution could be taken to police in other countries in the future.
The company also confirmed the route check, which detects unexpected events during the trip and calls drivers and passengers to ask if they need any support. In addition, the application gained the option to report problems such as reckless driving while traveling.
Identity verification of drivers and passengers
Uber has announced changes to its users’ identity verification methods. For drivers, the platform already requires sending selfies from time to time to prevent the use of third party accounts on the platform.
Now, to confirm their identity, they must make movements such as blinking, smiling and turning away. The company believes that the measure will provide an additional layer of security to the service and will help prevent fraud.
In the case of users, identity verification will happen in some cases. Through the Doc Scan pilot project, the platform will require an identification document for passengers who do not add digital payment methods, such as a credit card, at check-in or before taking a trip.
The document will have its data and authenticity verified before the trip is allowed. The feature is already being tested in Chile and should arrive in Brazil in the first quarter of 2020.