If you used the Uber Eats in the past few days, you may have noticed an extra charge: there is a service charge of 5% to 10% on the order amount, and a new fee of R $ 1 for small orders (less than R $ 15). The delivery fee still exists, but it now varies according to your location. The company says the novelty is in testing and should not increase delivery prices for users.
Both the application and the web version have the same description for the service charge: “A new type of fee based on the size of your order, equal to 5% [10%] subtotal ”. There is also small order fee “R $ 1 for orders under R $ 15; add items to remove the fee ”.
As for the delivery fee, one Uber support article explains that she is variable and it depends on your location: “you pay less for restaurants closer and you will always know the value before selecting the restaurant”.
For example, if you want a $ 10 item at a nearby restaurant, and your service charge is 5%, this is the calculation:
- Order: R $ 10
- service fee: R $ 0.50
- small order fee: R $ 1
- delivery fee: free
- total: R $ 11.50
We did the test at addresses in four different cities – São Paulo, Rio de Janeiro, Porto Alegre and Recife – and the service fee appeared in all of them, both in the iPhone app and on Android.
On the web, Uber Eats only showed the additional charge after I signed in; the delivery fee was already showing. This suggests that the service charge is tied to certain profiles, not to specific cities. It can be 5% or 10%, depending on the user.
In a statement to the Tecnoblog, Uber says the service fee is passed on to the delivery partner and is still in testing – this is not something definitive, at least for now. “Uber Eats is constantly conducting tests to improve the efficiency of the platform,” says the company.
Uber believes that the new fee “should not result in an increase in prices for the end user, since the amount paid for delivery is variable, according to the distance and value of the order”.
Uber Eats charges service fee in the U.S. since March
In the U.S., Uber Eats started charging for delivery in the same way in March, implementing a delivery fee, service fee (15% over the total) and small order (below $ 10).
The delivery fee is no longer fixed, and started to consider “Factors such as its location and the availability of nearby delivery personnel”. In New York, it ranges from $ 0.49 to $ 3.99, not counting the additional 15% charge. Before, a single fee was charged that ranged from $ 2.49 to $ 6.49.
Harry Campbell, former Uber driver who runs the site The Rideshare Guy, explains to The Verge that “Uber has always subsidized orders from Uber Eats and, compared to other companies like DoorDash and Postmates, it didn’t charge things like a service fee or small order fee, but it was only a matter of time before it did the same.”
Uber Eats will be integrated into the main Uber app in the coming months. The company sees the delivery service as an alternative to increase sales; it had a loss of $ 1.2 billion last quarter.