The post offices warn in a statement that e-mails sent by “Sedex Brasil” or “Financeiro Correios” have been spreading in recent months as bait for phishing scams. There are also fake profiles on social networks with the name “Suporte Correios” that promise help for orders to be delivered, amid the increase in internet purchases during the COVID-19 pandemic, caused by the new coronavirus.
According to the state company, many fake emails are triggered by accounts of names such as Imprensa Correios, Sedex Brasil, Finance Correios and Correios Brasil; the messages claim to have information about parcel delivery attempts, but may attempt to steal user data. “This is spam, with links containing viruses or malicious agents,” she says.
In addition, there are fake profiles that usually use the name Support Correios in order to obtain information from unsuspecting customers. The company does not mention which social network this happens in, but as you can see below, it is quite common on Instagram.
These accounts have few followers and some have no post in the feed. Still, they could be a way to display fake Instagram ads; scammers also use Nubank and Caixa Auxílio Emergencial as bait.
Post offices recommend official channels for contact
The pandemic has driven more people to buy over the internet and has generated a greater demand for ordering services. And, since March, the Post Office has adopted changes in the object delivery procedure to avoid contagion from COVID-19. This has led to complaints about delay and loss; the state company became the target of an investigation by Procon-RJ because of this.
Scammers take advantage of this situation to promise help to anyone who is waiting for an order. But in a statement, the company says that “it does not send electronic messages without the client’s prior authorization and does not give permission for third parties to do so on their behalf”. Therefore, she recommends deleting suspicious emails that appear to have come from the Post Office.
The fake profiles are monitored on social networks and other digital environments: “when this type of violation is identified, the state company takes the appropriate measures, as appropriate, and reports them to the information security authorities, when necessary”.
Correios has official profiles on Facebook (@correios), Instagram (@correiosoficial) and Twitter (@correiosbr) that are verified, that is, they have a blue seal next to the name. The company is also present on LinkedIn (@correios) and YouTube (@correiosoficial). It is also possible to contact us by phone or chat.