Netflix can no longer be accessed so easily by some Samsung smart TV users. That’s because the streaming service will not support some TVs from the South Korean manufacturer as of December 2.
The notice was posted on Samsung’s own website. According to the company, “technical limitations” will make the service unavailable on its 2010 and 2011 smart TVs that use the letters C or D after the screen size in the model code.
To Tecnoblog, Samsung informs that “the models announced were not sold in the Brazilian market”.
“If you have one of the affected models, you may see a message on your TV indicating that Netflix will no longer be available on this device”, indicates the version of the Samsung website for the United States. “You can still watch Netflix on your TV by connecting another device.”
A streaming service representative confirmed the decision to the CNET. According to him, “a small number of old devices” will not be supported by the platform. “We notify all impacted members with more information about alternative devices that we support.”
Netflix offers on its website an account list of compatible devices, such as Amazon Fire TV, PlayStation 4 and Apple TV. In the case of smart TVs, the platform points to brands like Samsung, Sony and LG, but does not specify the models.
With the end of support, the cheapest way for affected users to continue watching Netflix on TV is to purchase devices that support the platform such as Google Chromecast or Amazon Fire TV Stick.
Updated at 6 pm on Wednesday (6) with the statement from Samsung.