THE sure suffered an instability in his mobile network that affected users of all over Brazil: several customers were left without a signal on Friday (6), were unable to make or receive calls, or access the 4G internet via cell phone. The operator confirms that there was an “oscillation in the mobile network”, but says that everything has returned to normal.
O DownDetector registered more than 5,500 complaints over an hour, starting at around 3pm (Brasília time). “I can’t make calls, say it’s out of network,” said a user from São Paulo. “Company stopped in RJ, north zone, because we work with cell phones and all belong to the operator Claro”, reported another.
Complaints accumulated: “no internet signal in BH”; “Guarulhos is all out for me, connection and 4G”; “No signal and no internet in Recife-PE”; “Unable to call, no signal in Mossoró – RN”.
According to DownDetector, these are the cities with the most reports of problems: São Paulo, Rio de Janeiro, Belo Horizonte, Porto Alegre, Brasilia, Campinas, Fortaleza, Curitiba, Pelotas and Recife.
Some customers report that voice and internet services are coming back little by little in certain cities. However, in certain cases, only the 3G network is available for data, not 4G.
Claro’s official account on twitter says to some users: “I verified in my system that we already have a team dealing with the failure in the locality to regularize the situation as soon as possible”. In the chat service, the operator says that the normal forecast is today at 21h.
– Grogu’s mother (@jleoringer) September 6, 2019
In April this year, Claro suffered a similar blackout, mainly affecting the state of São Paulo. At the time, she explained that there was “an equipment failure”; services were only reinstated at night.
Claro says that there was an “oscillation in the mobile network”
O Tecnoblog contacted Claro for more information. The operator says that there was an “oscillation in the mobile network”, and that “its services operate within the normal range”.
Claro informs that its services operate within normal limits. On Friday afternoon (06), around 3 pm, some customers may have noticed instabilities due to an oscillation in the operator’s mobile network. The company’s technical teams acted quickly on the case and services were reestablished in the shortest possible time.
DownDetector map shows Claro’s failure at the national level:
On Twitter, Claro customers complain about the lack of signal:
@ClaroBrasil Anyone else with no Claro connection? I am without internet access and when I try to make calls, the message “Not registered on the network” appears. I am trying to call the operator and they do not answer… 😥
– Migli (@ Migli18) September 6, 2019
@ClaroBrasil what is happening, a lot of people are not able to make calls in SP we are without mobile phone network 😠
– Ligia Tarallo (@LigiaMatos) September 6, 2019
@ClaroBrasil more than half an hour without internet…. what happens ??
– Barbara Reco (@BarbaraReco) September 6, 2019
Updated at 5:40 pm with Claro’s positioning