The US Congress is conducting an investigation to find out whether antitrust laws have been violated by Google, Facebook, Amazon or Apple. CEO Tim Cook received a letter demanding explanations about the App Store, apps built into iOS and technical assistance policies. The company says it has made a loss by repairing iPhones, iPads, Macs and other products in the past ten years.
“For each year since 2009, the cost of providing repair services has exceeded the revenue generated by repairs,” writes Kyle Andeer, Apple’s vice president of corporate law, in letter sent to the US House Judiciary Committee.
|Repair or screen change||Other damage, including repair or replacement of the rear|
|iPhone 11 Pro Max and XS Max||R $ 1,999 (US $ 329)||R $ 3,729 (US $ 599)|
|iPhone 11 Pro, iPhone XS and iPhone X||R $ 1,699 (US $ 279)||R $ 3,449 (US $ 549)|
|iPhone 11 and iPhone XR||R $ 1,229 (US $ 199)||R $ 2,349 (US $ 399)|
|iPhone 8 Plus and 7 Plus||R $ 1,049 (US $ 169)||R $ 2,349 (US $ 399, 8 Plus), R $ 2,029 (US $ 349, 7 Plus)|
|iPhone 8 and iPhone 7||R $ 929 (US $ 149)||$ 2,029 ($ 349, iPhone 8), $ 1,729 ($ 319, iPhone 7)|
Apple comments on independent technical assistance
Apple prevents most independent service providers from having access to original parts and repair manuals; to do so, it is necessary to enter the IRP program launched in August. These features are available for every Apple Store and every Apple Authorized Service Center (AASPs). The committee suggests that this is a way to “move away from competition and extend its monopoly to the repair market”.
The company responds by saying that leaving the repair of iPhones and Macs in the hands of untrained technicians can cause “malfunction, product quality problems or safety issues”. She also mentions that loose parts and screws can damage components such as the battery, causing it to overheat.
In the letter, Apple says it does not take any steps to prevent consumers from seeking or using independent technical assistance. It also does not instruct AASPs to refuse service to anyone who does this.
The company does not automatically reject the repair of a device that has passed through this type of unofficial channel, even if it has components “that violate Apple’s intellectual property”.
There are, however, some exceptions. Apple will not provide technical assistance for products whose logic board has been replaced by non-original components, because “the device would need to be disassembled to the extent that special tools and processes are needed to reassemble it”. It also doesn’t accept gadgets that have fake components that don’t work, like a camera.
With information: MacRumors.